You can find answers to almost all questions and solutions to most problems in the "FAQ" section.
Please review this section.
Support
Please contact us only if you are experiencing issues while using the service. We do not provide cybersecurity consultations, do not respond to commercial offers, do not comment on any information, and do not disclose development plans.
Please describe the problem in as much detail as possible strictly in the following format, without using AI (we ignore AI-generated slop):
1. On which device is the problem occurring?
2. What country are you in?
3. What does the problem look like? It is best to attach a screenshot or video.
4. Any other information that will help us learn as much as possible about the problem.
Support responds within 24 hours, however in some cases the waiting time may be longer. Please do not repeat messages.
Support
Unfortunately, support is unavailable at the moment.
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Kill Switch
Kill Switch is a feature that detects an unexpected disconnection of the VPN and does not pass traffic directly. This avoids sniffing data and revealing the real IP address without your knowledge. We recommend using this feature if VPN disconnection is a concern for you.
Kill Switch is supported by apps for Windows and iOS. On iOS, you don't need to take any action to activate the feature - it works by default and is implemented at the operating system level.
In the Windows app, the function must be activated in the settings: